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Hotel Info
Name, description, logo and contacts
Hotel Operating System
Everything for running your hotel.
From reservation to check-out.
With Mango OS.
A complete system for hotels that unifies reservations, rooms, housekeeping, restaurant, shuttle, staff communication and the guest app — all in one place.
Dashboard
Today · Nov 12, 2024
Occupancy
82%
Arrivals today
6
Departures today
3
Revenue today
€1,540
Revenue this week
Arrivals today
14:00Ana NovakRoom 205
15:30Marko KovačRoom 102
16:00Sara HorvatRoom 309
17:15Eva ZupanRoom 118
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Less admin workfaster reservations and guest management
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Better guest experiencededicated mobile web app for every guest
✓
Organised housekeepingreal-time room status for your team
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One system for everythingrooms, restaurant, shuttle, tasks and more
Reservations
Every stay, perfectly managed
Create and manage reservations from one admin panel. Group multiple rooms into a single booking, assign board options, track each guest from arrival to check-out, and hand off a unique PIN directly to the guest.
- ✓Full lifecycle: create, confirm, check-in, check-out, cancel
- ✓Board options: B&B, Half Board, Full Board, All Inclusive
- ✓Multi-room group bookings with one booking code
- ✓14-day occupancy calendar — one bar per room per booking
- ✓Duplicate reservations in one click
- ✓Auto-generated PIN for Guest App access
Ana NovakRoom 205 · Checked in · Half Board
Marko KovačRoom 102 · Confirmed · Full Board
Horvat familyRooms 309 & 310 · Group booking · All Inclusive
Eva ZupanRoom 118 · Arriving today · B&B
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Ana Novakana.novak@email.com
Active reservationRoom 205 · Apr 5 – Apr 10
Guest App PINSent to guest at check-in
Guest Book snapshotPassport scan · stored at check-in
Staff notePrefers quiet room, allergic to feathers
Guests
Know your guests, personalise every stay
Build a profile for every visitor. Store contact details, document info, internal staff notes, and give each guest secure PIN access to their own mobile app throughout their stay. Every check-in writes an immutable record to the Guest Book.
- ✓Create and manage guest profiles with full contact info
- ✓Store passport/ID details for legal registration
- ✓Immutable Guest Book snapshot written at each check-in
- ✓Each guest gets a unique PIN for the Guest App
- ✓Internal staff notes visible only in the admin panel
Housekeeping
Your rooms, always in order
Give your housekeeping team a dedicated mobile app with real-time room statuses. Assign tasks, track progress and always know which rooms are guest-ready. Rooms are automatically marked dirty at check-out.
- ✓Room statuses: Dirty, In Progress, Clean, Inspection, Do Not Disturb
- ✓Dedicated HouseApp access at /inapp/ for housekeeping staff
- ✓Rooms auto-set to Dirty when a guest checks out
- ✓Per-room notes and comment audit log
- ✓Housekeeping alerts shown on admin dashboard
- ✓Guests can submit housekeeping requests from the Guest App
Room 101Dirty · Auto-set at checkout 10:00
Room 205In progress · Maria C.
Room 309Clean · Ready for check-in
Room 412Inspection · Pending approval
Room 118Do Not Disturb · Guest request
ConfirmedBirthday dinner · Terrace · 8 persons · 20:00
WaitingPrivate lunch · Garden · 4 persons · 13:00
ConfirmedWedding anniversary · Main hall · 2 persons
ConfirmedGroup booking · 14 persons · 19:30
Restaurant & Bar
Restaurant reservations, handled
Take table reservations directly in the system. Assign them to areas, set time slots, track the event type and manage status from Waiting to Confirmed — all from the admin panel.
- ✓Table reservations with date, time, area and person count
- ✓Event types: birthday, anniversary, private dinner, group and more
- ✓Statuses: Waiting, Confirmed, Canceled
- ✓Contact person and additional info per reservation
- ✓Calendar overview of daily restaurant reservations
Shuttle & Transport
Guest transfers, organised on a calendar
Manage your hotel vehicle fleet and schedule guest transfers. Every booking appears on a vehicle calendar so drivers always know their schedule — and managers see the full picture at a glance.
- ✓Vehicle fleet management: name, plate number, capacity
- ✓Transfer types: airport pickup/drop-off, city transfer, custom
- ✓Booking statuses: Waiting, Confirmed, Completed, Canceled
- ✓14-day calendar view — one row per vehicle
- ✓Driver accepts booking via dedicated Driver App
Van · LJ AB-123 · 8 seatsAirport pickup · 14:00 · Ana Novak
Sedan · LJ CD-456 · 4 seatsCity transfer · 10:30 · Marko Kovač
Van · LJ AB-123 · 8 seatsAirport drop-off · 06:00 · Tomorrow
Welcome back
Ana Novak
Room 205 · Apr 5 – Apr 10
My ReservationHalf Board · Arr. 14:00 · Dep. 11:00
Hotel ServicesSpa, Restaurant, Pool, Fitness
Housekeeping RequestExtra towels · Sent to reception
Notice from hotelPool open 8:00–22:00, towels at reception
Guest App
A personal app for every guest, during every stay
Guests access a personalised mobile web app via their PIN — no installation needed. They see their reservation, explore hotel services, submit housekeeping requests and receive real-time notices from your team.
- ✓Works on any smartphone browser — no app store needed
- ✓Guests see room, dates, board type and check-out time
- ✓Hotel services and amenities always up to date via CMS
- ✓Submit housekeeping requests directly from the phone
- ✓Send notices directly to guests during their stay
- ✓Secure PIN login — no email or app account required
Staff App
One app for your whole team
Every department gets their own view inside the Staff App — accessible from any phone or tablet. Housekeepers update room status, drivers confirm transfers, kitchen staff track orders, and everyone stays connected via internal messaging.
- ✓Housekeeping: update room status directly from phone
- ✓Drivers: view and accept shuttle bookings
- ✓Bar & Kitchen: sector-specific task and order views
- ✓Internal messaging: sector-scoped threads for each department
- ✓Reservation preview for managers
- ✓Personal profile management for each staff member
HousekeepingRoom status grid · Update from phone
Shuttle / DriverToday’s transfers · Accept & complete
MessagesReception thread · 3 unread messages
Bar & KitchenSector-specific views · Order tracking
CMS & Content
Edit your hotel content, no developer needed
Manage everything guests see in the app — directly from the admin panel. Update hotel info, edit services, publish notices and upload images without touching code.
- ✓Edit hotel name, description, logo and contact info
- ✓Configure which hotel services appear in the Guest App
- ✓Publish notices and announcements for current guests
- ✓Upload hotel photos and room images
- ✓Manage nearby places and attraction info
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Services
Spa, pool, restaurant, Wi-Fi and more
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Notices
Announcements pushed to guest app
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Images
Hotel gallery and room photo uploads
🔴 UrgentFix pool heating · Maintenance · Due today
In ProgressUpdate breakfast menu · Kitchen · Due Fri
OpenOrder extra cleaning supplies · Housekeeping
CompletedStaff meeting notes · Management
Task Manager
Keep your team on track, every day
Organise work into projects and tasks. Assign tasks to departments, set due dates and importance levels, and filter by status — so nothing falls through the cracks.
- ✓Create projects and tasks inside them
- ✓Assign tasks to departments: reception, housekeeping, kitchen, bar…
- ✓Importance levels: Low, Normal, High, Urgent
- ✓Statuses: Open, In Progress, Completed, Canceled
- ✓Cross-project task list with filters for status and due date
Interested in Mango OS for your hotel?
Get in touch and we'll find out together how Mango OS fits your needs.
Pricing
Licensed by hotel size
We tailor the price to your hotel — based on number of rooms, active modules and usage.
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Starter
For smaller properties and boutique hotels. Reservations, rooms, housekeeping and Guest App.
29.90 € / month
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Professional
For hotels with a full team. All Starter features + Restaurant, Shuttle, Staff App and Task Manager.
49.90 € / month
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Enterprise
For larger properties and multi-hotel groups. All modules, advanced roles, platform support.
129.90 € / month